Returns:

If you're not satisfied with your purchase, you may return your clean, unworn item with its original tags and packaging within 14 days of purchase for a refund.  After 14 days, we will only issue a store credit. Customers are responsible for covering the cost of return shipping. Please email us at info@francescasandro.com to begin your return. 

 

 

Exchanges:

You may exchange your clean, unworn item with its original tags and packaging within 14 days of receipt. We ask that you cover the shipping for the exchange, and we will provide shipping on your new item. Please email us at info@francescasandro.com to begin your exchange

 

International orders:

Sadly, we cannot offer returns or exchanges on international purchases. All sales are final. 



Please note:
  • Shipping costs are non-refundable.
  • We do not accept returns or exchanges due to variations in color or print.
  • If you receive an incorrect item, or your item is damaged, please email us at info@francescasandro.com within 3 days of delivery.
  • Once your order leaves our studio, we are not responsible for lost or missing packages. We encourage you to reference your tracking number.
  • International customers are responsible for any duties and taxes. Unfortunately, we cannot estimate these costs.